Pool & Hot Tub Alliance – Consumer Information

Promoting the Enjoyment and Safety of Pools and Hot Tubs

There are a host of key reasons why should you choose a PHTA member company for all your pool, spa and hot tub needs.

To contribute to the health, safety and welfare of the public in the design, manufacture, installation, maintenance and operation of swimming pools, spas and hot tubs by complying with all applicable laws, ordinances or regulations and refraining from engaging in fraudulent or deceptive acts or practices.
To hold all necessary federal, state and local licenses, registrations and permits.
To hold legally required liability insurance, workers’ compensation insurance, and bonding.
To respect and not infringe upon the intellectual property rights of others and to refrain from using the property of others without their prior, written consent.
To advertise products, services and prices truthfully and consistently with all federal, state and local advertising practices requirements.
To establish prices in a manner that does not involve collusion with a competitor and to clearly communicate such prices to potential customers or clients prior to providing such products or services.
To provide written sales agreements when such are requested by customers or required by law.
To comply with the terms of all agreements, oral or written, regarding the provision of products or services.

To respond to any consumer complaints made to any governmental authority, Better Business Bureau or equivalent non-governmental authority.
To exclude from company ownership or senior management any person or entity who or which, within the past three (3)years, has been convicted of or pleaded no contest (or its equivalent) to any felony or other crime involving business or financial practices.
To use the PHTA name, logo and other intellectual property only when and as permitted by PHTA, and to cease all such use upon suspension from or termination of membership in PHTA.
To file a complaint with PHTA regarding a potential violation of this Code of Ethics only when in possession of credible evidence of such potential violation.
To cooperate fully with any PHTA investigation of a potential violation of this Code of Ethics.
To encourage utilization of PHTA educational offerings as a means of enhancing the professional skills and business integrity of PHTA members and their employees.